Microsoft is working on offering a better customer service experience powered by OpenAI’s ChatGPT-4 for its visually impaired users through a partnership with Be My Eyes, a company that helps visually impaired individuals tackle everyday tasks with the help of sighted volunteers.
Microsoft is integrating a digital visual assistant tool Be My Eyes created — Be My AI — into its Microsoft Disability Answer Desk, allowing visually impaired Microsoft users to resolve technical issues or perform tasks like updating software without needing the assistance of a call center agent. After testing the tool earlier this year on Microsoft users, Be My Eyes said the tool resolved inquiries in four minutes on average, which is less than half the average...